We collect only what you send us: your name, email or mobile, and what you tell us about your business. We use it to reply to you and do the work you ask for. We don't sell it, we don't run ad tracking on this site, and when we work in your systems your data stays in your accounts, in your name.
Who we are
SystemOps does AI implementation for Australian businesses. We're based in Queensland. You can reach us about anything in this policy at jarrah@systemops.tech.
We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth) as the standard for how we handle personal information.
What we collect
- When you send an enquiry: your name, the email address or mobile number you enter, the options you tap and anything you type into the form.
- When you email or call us: your name, contact details and whatever you choose to tell us.
- When you become a client: your business details, billing details for our invoices, and the information we need to do the job you've asked for.
- When you visit the site: our host keeps standard server logs (such as IP address, browser and the page requested) to keep the site running and secure. We use Microsoft Clarity to see how people use the site, such as where they click and how far they scroll, so we can make it clearer. Clarity uses cookies and records page activity with anything you type into forms hidden. We don't use advertising cookies or tracking pixels.
How we use it
- To reply to you and book a time to talk.
- To quote, deliver and support the work you've engaged us for.
- To send invoices and keep the records the law requires us to keep.
We won't add you to a mailing list unless you ask to be on one, and you can ask us to stop contacting you at any time.
Your business data when we work for you
When we set up your systems, everything is built in accounts you own, in your business's name. We're a guest in those accounts, and you can remove our access whenever you like.
- We never ask for your passwords. You sign in and connect each tool yourself, and the connections use limited access keys.
- Your data stays where it lives. We don't copy your customer records, emails or files into our own systems. We look at them inside your accounts, only as far as the job needs.
- Your AI account is a business plan. We set you up on a Claude business plan in your own name, so you own the account and everything in it.
- When we finish, we go through the access list with you and you switch us off.
Who else handles your information
We use a small number of trusted services to run SystemOps. Some store information outside Australia, including in the United States.
| Service | What it does for us |
|---|---|
| FormSubmit | Passes the booking form you fill in to our inbox |
| Zoho Mail | Our business email |
| Render | Hosts this website |
| Microsoft Clarity | Shows us how visitors use the site (clicks, scrolling, page recordings with typed text hidden), so we can improve it |
| Google Fonts | Serves the typefaces this site uses, so your browser contacts Google when a page loads |
| Google sign-in | Signs clients in to their SystemOps dashboard |
We don't sell or rent personal information, and we only share it with others when you ask us to or the law requires it.
Keeping it safe
We keep personal information in password-protected accounts with two-step sign-in where the service offers it, and we delete what we no longer need. If a breach ever puts your information at risk of serious harm, we'll tell you and, where required, the Office of the Australian Information Commissioner.
Seeing, fixing or deleting your information
Email jarrah@systemops.tech to ask what we hold about you, to correct it, or to have it deleted. We'll reply within 30 days. Some records, like invoices, we have to keep for tax law.
Complaints
If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
If we change this policy, we'll update it here and change the date at the top.